Shuttle Systems

My Account


Please click below on the area of interest. If your question is not addressed within this FAQ, please feel free to give us a call at 1-800-334-5633 (9am-4:30pm PST). If you would rather e-mail us your question, please direct your inquiry to our Customer Service department at

Who should I contact for product sales?
If I order a machine, how long will it take to reach me?
Is my Shuttle covered by a warranty?
Can I submit my Warranty Registration Online?
What is the weight capacity of my Shuttle?
Can I download product brochures?
Where do I find a printable version of my Owners Manual?
How do I use the ROM control on my Shuttle 2000-1, MVP, or Recovery?
I need more resistance on my machine, how can I achieve it?
My Shuttle is making an unusual noise, how do i fix it?
Is it time to replace my Shuttle?
What is your return policy?